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Coronavirus (COVID-19) Update

In order to ensure the safety of all of our patients and comply with the Government's social distancing policy and the College of Optometrists' instruction to suspend all non-urgent eye examinations, we have taken the difficult decision to close the practice.

The practice will continue to offer a telephone service during office hours and telephone triage for all emergency eye conditions. We will offer face to face consultations if essential in cases of sight threatening problems, this will be for pre-booked appointments only. We are closely monitoring the latest advice from the Government, the College of Optometrists and Public Health England and following it accordingly.

We have measures in place to offer a remote service; these are in line with the recommendations from the College of Optometrists. In these exceptional circumstances, our professional bodies have allowed us to conduct telephone consultations and to supply lenses and glasses remotely to patients who are in need but who should not attend in person.


We are offering a remote, contact-free, spectacle replication service for those with current prescriptions.  Where frames and lenses are available, the turnaround on this is currently still rapid.

We will also be offering telephone consultations for remote spectacle dispensing for those that are due an examination but cannot attend the practice.

Contact lenses:

Telephone consultations are available for those who are in need of contact lenses, but are overdue their appointment.

The latest advice for contact lens wearers is that there is no evidence to date that contact lens wear should be avoided by healthy individuals, or that contact lens wearers are more at risk of contracting Coronavirus than those wearing spectacles.

To maintain healthy contact lens wear, all contact lens wearers should follow correct lens wear and care guidelines, including thoroughly washing and drying your hands before handling, applying and removing your contact lenses.

If you need contact lenses and your prescription is still in date, there is currently supply from most manufacturers of soft lenses for the next 12 weeks and we urge you to order now. Rigid Gas Permeable contact lenses (RGP), including Ortho-K lenses, are currently still available with no anticipated supply problems.

We still have good stock levels of contact lens solutions, drops, dry eye products and vitamin supplements.

These items can be left in a secure location outside the practice for collection, and we will continue to use the postal services for delivery as long as they are still operating. 

Attending the Practice in an Emergency:

Please rest assured that hygiene and cross infection control is being carefully managed.  However, even for emergency cases, we politely ask that you do not attend the practice if you have coronavirus symptoms or been in contact with someone that has symptoms. Please visit NHS 111 online (111.nhs.uk) in the first instance. 

For any emergency enquiries please telephone us on 01372 466 762

The Haig-Brown Optometry Team